Welcome to AutoLab! These Terms and Conditions outline the rules and regulations for using our website, https://autolab.in/, and our automotive services. By accessing our website or availing of our services, you agree to comply with these Terms and Conditions.

1. Definitions

  • “We,” “Us,” “Our” refer to AutoLab, a unit of Brahmaputra Mobility Solutions Pvt Ltd.
  • “You” or “Customer” refers to any individual or entity accessing our website or using our services.

2. Scope of Services

AutoLab provides the following services:
• Vehicle repair and maintenance.
• Spare parts replacement and procurement.
• Insurance claim assistance.
• Roadside assistance services.
• Other automotive-related services.

All services are subject to availability and may vary depending on location.

3. Appointments and Bookings

  • Customers can book appointments through our website, over the phone, or in person.
  • Booking confirmation is subject to our acknowledgment via email, SMS, or call.
  • Customers are responsible for providing accurate vehicle details and contact information.

4. Service Terms

  • Estimates provided before service commencement are approximate and subject to change based on inspection and diagnosis.
  • Services will be performed using genuine or equivalent quality spare parts unless otherwise specified.
  • Warranties on parts and repairs will be as per the manufacturer’s or AutoLab’s policy.
  • Service Delays: Service delays may occur due to:
  • Delay in receiving or unavailability of parts and consumables.
  • Absence of manpower due to unforeseen circumstances.
  • External factors such as weather conditions, strikes, or natural calamities.
  • Other unforeseen circumstances impacting our ability to provide timely service.
  • AutoLab will make reasonable efforts to communicate the expected delay and provide an updated timeline to the customer. However, we will not be liable for any inconvenience caused by such delays.

5. Payment Terms

  • Payments must be made in full before vehicle release unless other arrangements are agreed upon.
  • Accepted payment methods include cash, card, UPI, or online payment.
  • Late payments may incur additional charges.

6. Policy on Payment Failure

  • In case of online payment failure, the customer is advised to check their payment status and attempt the transaction again if necessary.
  • If the payment is debited from the customer’s account but not reflected in AutoLab’s records within 48 hours, the customer must contact their bank or payment service provider to resolve the issue.
  • AutoLab will not be responsible for delays caused by issues with third-party payment service providers or banks.
  • Services may be temporarily suspended until the payment is successfully processed or verified.
  • In cases of prolonged payment failure (more than 7 days), AutoLab reserves the right to:
  • Retain the vehicle until the payment is settled.
  • Initiate legal remedies to recover outstanding dues, including applicable interest and recovery costs.

7. Insurance Claims

  • AutoLab assists with insurance claims for repairs.
  • It is the customer’s responsibility to provide accurate and complete claim documentation.
  • We are not liable for claim rejection due to inaccuracies in documentation or policy terms.

8. Limitation of Liability

  • AutoLab will not be responsible for any loss or damage resulting from:
    – Delays in service due to external factors.
    – Unforeseen damages during repair that are unrelated to the original issue.
  • Liability for vehicle loss, theft, or damage while in our custody will be as per our insurance coverage.

9. Customer Responsibilities

  • Customers must disclose pre-existing conditions or modifications in their vehicles.
  • It is the customer’s responsibility to inspect the vehicle at the time of delivery and report discrepancies immediately.

10. Use of Website

  • Unauthorized use of the website, including hacking or spamming, is strictly prohibited.
  • Information on the website is for reference purposes only and may be updated without prior notice.

11. Intellectual Property

  • All content, designs, trademarks, and logos on the website are the property of AutoLab or its licensors.
  • Reproduction, distribution, or commercial use without permission is prohibited.

12. Cancellation and Refunds

  • Service cancellations must be communicated in advance.
  • Refunds will be processed as per our cancellation policy, provided no services have been rendered.

13. Third-Party Links

  • Our website may contain links to third-party sites. We are not responsible for the content or practices of these sites.

14. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time. Continued use of our website or services indicates acceptance of the changes.

15. Governing Law and Disputes

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes arising from these terms shall be subject to the jurisdiction of courts in Guwahati, Assam.

16. Contact Us

For questions or concerns, please reach out to us:
• Email: [email protected]
• Phone: 7670002929, 7670013801